Terms of Service

By accessing or using our website and services, you agree to be bound by the following terms and conditions ("Terms"). If you do not agree to these Terms, please do not use our platform.

1. Acceptance of Terms

By using this website, creating an account, purchasing or selling products, or accessing any services offered through the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with any other policies or legal notices on this website.

2. Account Registration

To use certain features of the platform, such as buying or selling products, you will need to create an account. By registering, you agree to provide accurate, current, and complete information and keep your account information updated. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.

3. User Responsibilities

As a user, you agree to:

• Provide accurate and truthful information when using our platform.
• Comply with all applicable laws, including those related to consumer protection, intellectual property, and privacy.
• Refrain from engaging in fraudulent activities, selling illegal products, or violating the rights of others.
• Use the platform solely for personal and non-commercial purposes, unless explicitly agreed otherwise.

4. User-Generated Content

By posting or listing products on the platform, you represent and warrant that:

• You own or have the necessary rights and permissions to sell the product(s) listed.
• The products listed are lawful, authentic, and accurately described.
• Your listings or other user-generated content do not violate any intellectual property or privacy rights of third parties.

Blue Forest SARL reserves the right to remove any content that it deems inappropriate, misleading, or in violation of these Terms at its sole discretion.

5. Sales and Purchases

Blue Forest SARL acts as a platform provider for transactions between buyers and sellers. We do not assume any responsibility for the products sold or purchased on the platform. Each transaction is made directly between the buyer and the seller, and disputes should be resolved by the involved parties.

We do not guarantee the quality, safety, legality, or authenticity of the items listed on the platform. Buyers and sellers must perform their due diligence before completing a transaction.

6. Payment and Fees

All payments made through our platform are processed by third-party payment providers. By using the platform, you agree to abide by their terms and conditions and assume any risks associated with the payment process. We reserve the right to charge transaction fees, which will be clearly communicated to you before completing a transaction.

7. Returns and Refunds

As a C2C platform, Mawimba is not directly involved in the delivery of products or the management of refunds and returns. Each seller may have their own return policy, and buyers should review it carefully before completing a purchase.

If a dispute arises between a buyer and a seller, both parties are encouraged to resolve the issue amicably. In case of unresolved disputes, please contact us for assistance. However, our role is limited to mediation, and we are not liable for any refunds or product exchanges.

8. Limitation of Liability

By using this platform, you voluntarily assume all risks related to the transactions and interactions on the website. Blue Forest SARL will not be liable for any injury, loss, claim, damage, act of God, accident, delay, or any direct, indirect, incidental, punitive, special, exemplary damages or any kind, including, without limitation, lost profits or lost savings, arising out of or in any way connected with any use of this site or the content provided herein.

We do not guarantee that our website will always be available, free from errors, or secure from third-party interference.

9. Prohibited Activities

You agree not to:

• Engage in any unlawful activity, including selling counterfeit or illegal goods.
• Misrepresent any products listed for sale.
• Use automated tools to scrape or extract data from our website.
• Attempt to interfere with or disrupt the platform’s functionality.

10. Intellectual Property

All content on this platform, including text, images, logos, software, and other materials, is the intellectual property of Blue Forest SARL or its licensors. You may not use, reproduce, distribute, or create derivative works from our content without prior written consent.

11. Governing Law

These Terms, and any disputes arising from or related to the use of our platform, shall be governed by and construed in accordance with the laws of Luxembourg. Any legal action or proceeding relating to the use of this website shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

We reserve the right to amend these Terms at any time. The amended Terms will be posted on our website, and your continued use of the platform after the changes are made will constitute your acceptance of the updated Terms.

13. Termination

We reserve the right to suspend or terminate your access to the platform at any time, without notice, for any reason, including if we believe you have violated these Terms or applicable laws. Upon termination, your account will be deactivated, and you will no longer have access to your listings, purchases, or any other information stored on the platform.

14. Agreement

By creating an account, listing products, or purchasing through our platform, you acknowledge that you have read, understood, and agreed to these Terms. You also represent and warrant that you are at least 18 years of age and have the legal capacity to agree to these Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at legal@blueforest.lu.

Cookies Policy

What are cookies?

Cookies are a small piece of information that websites save on your device browser in order to store information they generate for a variety of purposes. You can read more about cookies here.

How do you use cookies exactly?

We use cookies for analytical and marketing purposes: to understand visitor patterns and improve our user experience accordingly, and to monitor and improve advertising performance. Thanks to these cookies we gain access to aditional insights about customer behavior while on our site, visible only through third party platforms in an aggregated manner. We do not create or maintain these cookies, they are instead managed by the third party service providers (Google and Meta).

There are also graphic elements on the site which require the installation of third-party cookies, since they are hosted by a dedicated provider - disabling them would render the images invisible.

Our website generates some essential cookies for encrypting secure information across pages (for example, when you initiate a payment). These are required for a secure connection and cannot be disabled, doing so will render the site unusable.

User Agreement

Because we rely heavily on cookies for the site to operate correctly, your continued usage of the site constitutes an agreement to store third-party cookies and our own cookies in your browser.

Can I opt out?

Yes, you can, simply disable the cookies feature in your web browser (read how), either for all cookies, or just third-party ones, but beware some basic functionality such as the ability to list products or chat with other customers will be lost if you disable first-party cookies.

Contact Us

If you have any questions about this Cookies Policy, please contact us at legal@blueforest.lu.

Privacy Policy

This Privacy Policy outlines how we, Blue Forest SARL, collect, use, and protect your personal information when you use our website. We are committed to protecting your privacy and ensuring that your personal information is collected and processed in compliance with Luxembourg’s data protection laws.

What Information We Collect

When you use our website, we may collect the following information:

• Personal Information: This includes your name, email address, postal address, telephone number, and any other information you voluntarily provide to us.
• Technical Information: This includes your IP address, browser type, operating system, and other technical information about your device and how you interact with our website.
• Usage Information: This includes information about how you use our website, such as the pages you visit, the links you click, and the features you use.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our website and services.
• To communicate with you about your account or our services.
• To send you marketing communications, where you have given us permission to do so.
• To comply with our legal obligations and protect our legal rights.

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your personal information with third-party service providers who assist us in providing and improving our website and services.
• Legal Obligations: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, court order or other legal request, or to protect our rights, property or safety or those of any third party.
• Business Transfers: We may share your personal information in connection with a merger, acquisition, reorganization or sale of our business.

How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

Your Rights

You have the right to access, rectify, delete, and object to the processing of your personal information. To exercise these rights, please contact us using the contact details below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are familiar with any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@blueforest.lu.

Legal notice

© 2025, Blue Forest SARL
9, Rue Raymond Poincare, 2443 Luxembourg
RCS: B275574, TVA: LU34733658
Contact: legal@blueforest.lu

Any person using the information, documents, products, software and/or services (hereinafter collectively referred to as the "Services") provided on this website shall be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use. By using this website, you agree to be bound by these terms and conditions.

Intellectual Property Rights

All intellectual property rights in the website and its content belong to Blue Forest SARL or its licensors. You may not use any of our intellectual property without our prior written consent.

User-Generated Content

By submitting content to our platform, including product listings, reviews, comments, or other materials (collectively referred to as "User Content"), you grant Blue Forest SARL a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, and display such content on our platform.

You represent and warrant that you own or have the necessary rights and permissions to submit such User Content, and that it does not violate any third-party rights, including intellectual property rights or privacy rights.

We reserve the right to remove any User Content that violates these terms or is otherwise deemed inappropriate at our discretion.

Prohibited Activities

When using our Services, you agree not to:

• Engage in any fraudulent, unlawful, or deceptive activity.
• Misrepresent products or services listed for sale.
• Use automated scripts to collect information or interact with the website.
• Upload or distribute viruses, malware, or any harmful code.
• Attempt to interfere with the proper functioning of the website.

We reserve the right to suspend or terminate your account if we believe you have engaged in prohibited activities.

Refund and Return Policy

As a platform facilitating transactions between individual buyers and sellers, we are not responsible for handling refunds or returns directly. Each seller may have their own return and refund policies, and buyers should review them carefully before making a purchase.

If a dispute arises between a buyer and a seller, we encourage both parties to resolve the issue amicably. In the event that a resolution cannot be reached, please contact our support team at help@mawimba.lu for assistance, but note that our involvement is limited to mediation.

Limitation of Liability

Blue Forest SARL will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the website or its Services, including but not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

In no event will Blue Forest SARL’s liability exceed the amount paid by you, if any, for accessing this website.

The website expressly cannot accept liability for any consequences, whether direct or indirect, arising from:

• Any security breaches caused by the user or a third party, and more generally any security breaches not directly attributable to the website
• Any errors and/or fraudulent acts committed by the user or a third party
• Any unavailability or malfunction of electronic communication systems or networks

Links to Third-Party Websites

Our website may contain links to third-party websites. We do not endorse or accept any responsibility for the content of these websites or for any loss or damage that may arise from your use of them.

Governing Law and Jurisdiction

This legal notice shall be governed by and construed in accordance with the laws of Luxembourg. Any dispute arising out of or in connection with this legal notice shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

Modification of Terms

We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website after such changes constitutes acceptance of the updated terms.

We encourage you to review these terms regularly to ensure that you are aware of any modifications.

Contact Us

If you have any questions about this legal notice, please contact us at legal@blueforest.lu.